Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. The enhanced warranty return process also offers a more predictable process by enabling Cisco to ensure prompt pickup and return of the replacement part. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. Step 2. Nothing out of the ordinary. Example 1: Consider a Cisco Business Edition 7000 server which features Unified Communications Manager and Unity Connection pre-installed. Remove the old PIM. Know your Web UI; Cohosting of NDFC Managed mode with Nexus Dashboard Insights; Know your Web UI. Expedited delivery on certain warranties. This Service provides an optional add-on hardware replacement service for existing Cisco customers with active with the normal shipping process. The controller has four 10G data ports and a throughput of 40G. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is. The faulty swit. From the new switch console run the command "setup-clean-config. Step 2 Enter the UDI into the RMA License portal tool on Cisco. and its subsidiaries will issue Return Materials Authorization (RMA). docx and select your option from the Contact Cisco drop down menu. In the left pane, click User. You can begin the RMA process from the Cisco Returns Portal. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. * Customer must provide serial number and. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. Erase the start-up configuration file of the new supervisor. 0 describes the RMA Procedure. This guide provides instructions on how to install your Cisco Catalyst 9120AX series access points and provides links to resources which can help you configure the access point. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. 2. return merchandise authorization (RMA): An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. The URL for PRR is:. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . Find your Transaction History 12. They are vital to identify the best TAC team to handle your request and receive the fastest response to your case. We need to perform the following procedure for replacing the old router from the vManage NMS. Press 5 from 1 st menu, 2 from 2 nd menu, 3 from 3 rd menu and 3 again from 4 th menu. Disposal processes comply with all applicable regulations. Step 3. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. 3). Q. During the boot up, select Macros > User Defined > F6. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. scope server x/y -> show memory detail. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. See Labeling the Shipment . docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. You may contact your Support Representative at: By email: US & Canada: americas-lsc-spvtg@cisco. Learn more. Log in rma - Cisco. wwrl-doa-pickup-apac@external. [1] [2] sent to wwrl-emea-returns@cisco. Haga clic en "Cambiar a búsqueda avanzada" para visualizar los campos de búsqueda. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. Contact CiSCO at 303-790-100 for technical support. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. Execute the show diag command as seen below to check the 800 TAN number and deviation number. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. 2. E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. How do I make a request for an RMA and/or if I have questions about the request process? A. We would like to show you a description here but the site won’t allow us. Fig 1. Cisco Employee. com To: bob@example. warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco Product Warranties web page. How do I get an RMA for a failed unit to Cisco for repair and return to. Be prepared to furnish the purchase order, delivery receipt and official. Transfer Policy Software is not transferable unless (A) applicable law requires it, (B) the applicable license terms expressly permit it, or (C) the transfer is an Authorized Transfer. Cisco Secure Client 4. Step 1. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. We do it by providing and managing a comprehensive set of systems, tools and processes th. For more information please consult the following link:T. Returns Material Authorization (RMA) 3. Step 2. Replacement request is received by Cisco’s Returns team. com únicamente) Si inició la sesión con una cuenta Cisco. 3. This type of arrangement can apply to a physical good as well as a software. Please note that this support is applicable to certain Cisco Collaboration products. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. Meraki equipment is supported. The URL for PRR is:. The RMA in this document refers to both in and out of warranty Return forRMA Process . . Find out the return materials authorization (RMA) procedure, the warranty status, and the tracking status of your RMA request. For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the Product Online Web Returns (POWR) link on Important:If they are willing to be involved then you can draft an Email which they will send to Cisco requesting the RMA, or you can help them to sign in on the Cisco web site, go to the page to open a TAC case for RMA and help them fill out the items needed to open a TAC case requesting an RMA. Software warranty duration: 1 year. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. cisco. Push the Template into a spare or RMA Router. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. To that end, the best practice is to focus on the function that has the issue. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. Users will start the RMA process on the Product Returns and. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. Produce a Demo or Evaluation LicenseFor a company that markets itself on making everything so seamless and easy (for MRs at least), the RMA process is an absolute shambles, especially when compared to the relatively pain-free process of Cisco themselves! I'd write an essay but I need to soothe my bleeding tongue from biting it so hard. . What are my responsibilities as a customer for returning parts under advance. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. Please follow the packaging instructions and. The return label must be underneath the shipping label. They are sending out a new chassis due to a motherboard issue and we expect to be able to migrate over from the old server to the new server without losing data. Direct Web Access. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. 1. Since the Product Activation Key is multi-use, you do not need a RMA case to initiate a transfer, you just re-register your PAK to your new ASA SN. CCW Support. 1. The actual feature that generated the MTS event that ELTM is. What is a RMA number for a FedEx? The RMA ( Return Materials Authorization) number is assigned by you and helps identify a shipment as an authorized FedEx Return shipment. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Certificate of Destruction (CoD): This option is available when business conditions prevent the return orRMA Process for Cisco CSP Devices. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. Call CiSCO Customer Service to explain the issue and request an RMA number. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. 1. 6. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. This will allow you to open and process the. Confirm that there is no connectivity issue. Contents. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)These commands are useful when troubleshooting errors from CLI. 1800-553-6387. Per the device's replacement warranty. This video explains what can be done within the Licenses and Devices Tab in the License Registration Portal. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is a correct path to follow. Step 5: select the new device as replacement one and start the workflow. See Backup Server Settings. As of approximately 1st November 2007 new. Please note that access restrictions identified by Cisco may apply. Navigate to Configuration > Remote Access VPN > Certificate Management, and choose Identity Certificates. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. 1. If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. To do this, you must. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. 3M Type 3 Stacking Cable. Step 3: From the inventory drop-down list, choose Marked for replacement. Software warranty duration: 1 year. Critical upgrades are completed and all equipment is under standard warranty. During CSP device replacement. Cisco DNA Center must be connected to Cisco (CCO) to display and. Partners go through extensive training to get certified by Cisco to sell authentic Cisco products. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. Cisco International Limited c/o DHL Supply Chain, Unit 3220, Wellington Parkway, Magna Park, Lutterworth LE17 4XW, UK The part(s) contained in this shipment are replacement parts provided under your Cisco Service Agreement. From memory array scope, you can also get access to DIMM. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. All ASA license keys get stripped during RMA, this is a normal part of the RMA process at Cisco and is not specific to this license. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)First make sure you have a full running configuration backup of the primary ASA (more system:running-config). Cisco Support Assistant. For example, if the connection fails due to an. What is a. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. Insert the new PIM (the PIM you received as part of the RMA process). USer the right arrow -> to navigate to Boot Options screen and select the boot device. 3. 3 - Manage Your Inventory [Cisco DNA Center] - Cisco) but am not able to replace the switch. Enter view in order to verify that the backup was successfully scheduled. I would like to understand more about the RMA process of Meraki for equipment that are fully covered. Email: lmo-help@cisco. Track the shipment status of your Cisco parts here. further details are below:-. x (Catalyst 9300 Switches) Bias-Free Language. m. Step 4: Track Status. Backup and Restore is not Configuration Import/Export Smart Net Total Care Portal. Backup and Restore is not Configuration Import/Exportconfiguration on the active between all the members in the stack. update ASA software to same version as the primary ASA. To replace a failed router using Cisco SD-WAN Manager , perform the following steps:Replacement, Repair or Refund Procedure for Hardware: Where available, Cisco will use commercially reasonable efforts to ship a replacement for next business day delivery provided Cisco's determination of the hardware failure has been made before 3 p. Close the carton and seal it with shipping tape. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. This "Assert failure" is almost certainly a software defect. rmaOnce TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Cisco Wide Area Application Services Command Reference (Software Version 6. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. com. Review the Cisco Activation Key Process: Self Service Guide for complete instructions. Replacement request is received by Cisco’s Returns team. When your device is taken off the inventory, shipped elsewhere for redeployment or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the de-register option to cancel the registration on your device. You can begin the RMA process from the Cisco Returns Portal. 4. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. Cisco RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from CiscoFor day-zero onboarding of a switch with Plug and Play (PnP) and return merchandise authorization (RMA) refer to the following guide, Network Device Onboarding for Cisco DNA Center Deployment Guide. Technical Assistance: Cisco Enhanced Limited Lifetime Hardware Warranty includes access to technical support during local business hours, 8 hours per day, 5 days per week. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative. com online resources to get technical information on demand. Description. The first step is to configure the RADIUS server on the Cisco WLC. This means the. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. Duration of Hardware Warranty: Five (5) Years. Not everyone can contact Cisco TAC and raise a Case. Note: If your service contract (s) is already associated with your Cisco. Cisco TAC provides telephone support worldwide, 24 hours a day, 7 days a week. Cisco DNA Center provides one-touch RMA support for the following switches: Switches that are discovered and configured using LAN automation, including the seed devices (LAN automation primary and peer devices) Devices configured as fabric in a box (standalone only) — Cisco AI Endpoint Analytics Enhancements. So in your case, please select "Decommission" first before removing the corresponding blade to remove the blade from the DB, and then you can move the blade. After contract migration, the standard Cisco process will be in place. There are details that must be worked out for productive use, however the basic concept would remain the same. c. Find out the prerequisites, components, background. RMA Process . Asia Pacific. Session ID: 2023-11-22:7cc96abb557de555709aeeb1 Player Element ID: performPlayer. May I still work with my partner to get a warranty return materials authorization (RMA)? A. . The following checks must be made when determining if a Cisco Meraki MV is faulty. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. With Cisco Refresh, you can get the quality products you expect. Complete these steps in order to download the boot image via the ASA CLI:Symptom: A Nexus 9K switch running NX-OS 9. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Cisco Technical Services help to ensure that your Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. Phone: 001 888 443 2447. We would like to show you a description here but the site won’t allow us. New RMA Process for the Cisco D9859 Advanced Receiver Transcoder Technical Reference First Published: February, 2015 Introduction This document describes the Return To Factory (RTF) process for Return Material Authorization (RMA) requests for theCISCO PUBLIC. FAQ | En français. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. • RMA (including Parts and Onsite options where available). Get an RMA Number . Cisco Meraki’s general philosophy is to: Provide the highest quality and fastest possible support directly to Cisco Meraki customers. Follow the steps below to complete your portal setup, starting with registering for portal access. 5 2 3 3 CCW Support. 1. 3. Q. A. If the shipper has a question regarding the contents of a product, please contact Cisco at environment@cisco. Provide the serial number of the chassis and the part number of the faulty power supply. 2. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. We do it by providing and managing a comprehensive set of systems, tools and processes that meet Cisco’s guidelines. We would like to show you a description here but the site won’t allow us. Although processes may vary based on the network and its security and change management requirements, the following procedure represents an example of best practices that may help minimize the. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. 1. Cisco. On November 14, 2021, partners and distributors will have the ability to submit their eligible Return Materials Authorization (RMA) with Credit requests in the Cisco Commerce Workspace (CCW) Self-Service Returns tool. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. Choose Status in order to view the backup process on Phase 1 and Phase 2. com Latin America (including Mexico): latam-lsc-spvtg@cisco. RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. STACK-T4-3M. Tested by connecting to different switches (Cisco and Meraki) 3. You’ve raised a TAC case and your hardware has been given a grim diagnosis. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. Step 5 Closethecartonandsealitwithpackagingtape. A Target can be one of the following types: . The affected RMA replacements were shipped from spare depots to customers between April 2018 and July 2019. When you'd like to remove a blade from a chassis, you generally have to "Decommision" the blade first. Most mail-order businesses have a policy concerning returns. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Place the top piece of foam over the card. com account. com (including Smart Enabled Portal where available). Step 2: Locate a successful backup of the faulty device. Asia Pacific. 3 or greater. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. Q. 2. After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Search RMAs Search by product name, serial number, and more. You can begin the RMA process from the Cisco Returns Portal. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. COM. It is highly dependent on the level of maintenance. Cisco uses only approved partners to deliver service parts and labor to your site. This document is Cisco Public Information. Complete the. Step 2: Click the profile button, and then select Manage Profile. Cisco hardware during the standard Return Material Authorization (RMA) process. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. Return the failed product to Cisco, if you have a return merchandise authorization (RMA) for a physical product. Copy the configuration from the failed router to the replacement router. 1. . Router# request platform software sdwan software reset. Stack ports. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. Irrespective of the vPC role, the other side keeps the vPC link up since these steps lead to a dual active scenario. 3. Configure Cleanup the Replacement Switch. The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. A replacement sales order will be created as well as a RMA to return the defective gear. If the issue is a Severity 1, contact Cisco TAC by phone. Open a service request to talk to a Cisco TAC engineer or use Cisco. 2 Cisco 9200L from fall last year that were less than 6 months old. Phone: 61 2 8446 3411 (Option 4 ). Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and. Click Next. Labels: Labels: Small Business Switches; 0 Helpful Reply. Install and Configure the New Supervisor. What we would do in that case, if we had any in stock, is have you fill out the RMA forms, start the process and you would return the equipment right away to us. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Yes. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)If you experience an issue during the process of rehosting licenses from a failed product, open a case inSupport Case Manager (SCM). For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. It’s dead. Cisco Webex Enquiries Australia: 1800 493 239. First select a person at your organization to administer the portal. The replacement switch is reconfigured, upgraded if necessary, and rebooted. All forum topics. RTF RMA - In this case,. xml files if any) to the new secondary ASA. Document - Cisco Meraki1. Pic 1 shows how the email will look like. Next Steps. This is due to the fact that software level memory corruption has occurred. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. • Fabric border (FB) nodes: A fabric device (such as a core or distribution switch) that connects external Layer 3 network(s) to the SD-Access fabric. You can begin the RMA process from the Cisco Returns Portal. Help with RMA Tools Get help with a variety of service RMA tools. Customers may: Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS. For deployments with more than five controllers, we recommend using CLM to register PAKs and install licenses. We have reviewed all Cisco IOS command line interface (CLI) commands, and have removed commands that provide limited value to customers during normal device operation, but. 6: Test our connectivity. Q. Organizations are responsible for selecting appropriate Cisco products; the product grant team may provide limited assistance. Contact Asset Recovery for questions or concerns regarding RMA returns. Click the name of a device for which you want to add user-defined fields. Search RMAs Search by product name, serial number, and more. From the new switch console run the command setup-clean-config. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. This video shows you the Return Material Authorization (RMA) feature workflow with Cisco DNA Center (Release 2. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. Restrictions. A. 2 - Faulty device selection. Step 1. San Jose, CA. . Cisco Catalyst 2960-X Series Switches come with an Enhanced Limited Lifetime Warranty (E-LLW). Click Add. To cancel device registration, follow this procedure:When Automating Processes, Some Win Bigger Than Others. The documentation set for this product strives to use bias-free language. Local Zone: The endpoints and devices registered to the Expressway. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. com. This contract updating process was known as the “RMA back-end swap” process. • Software Download (including Data Collection Tools and Smart Applications where available). Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. com Europe & Emerging Countries: emear-lsc-spvtg@cisco. Complete these steps in order to download the boot image via the ASA CLI:Stacking and High Availability Configuration Guide, Cisco IOS XE Amsterdam 17. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. Click the Add a new identity certificate radio button. RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from Cisco Warranty Type UCS Product Warranties Point of Sale (POS) Purchased from Cisco Purchased from Partner US/CANADA/AU/NZ RMA support from Cisco No TAC support RMA support from Cisco No TAC support REST OF WORLD RMA support. We do it by providing and managing a comprehensive set of systems, tools and processes th. 1) Lists and describes each WAAS. If the issue is a Severity 1, contact Cisco TAC by phone.